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Refund Policy
Thyword Thypeople Group of Companies · All Services
1. General Rule
All refund requests are subject to review and approval by Company management. Submitting a request does not guarantee approval.
2. Non-Refundable Items
The following are generally not eligible for refunds:
- Deposits (unless explicitly stated otherwise in the contract)
- Completed services already delivered
- Rental time already used or elapsed
- Processing and administrative fees
3. Eligible Refunds
Refunds may be approved in the following cases:
- A paid service was not delivered by the Company
- A verified duplicate payment occurred
- A confirmed system or processing error on our end
4. Partial Refunds
Partial refunds may be applied when:
- Work was partially completed at time of cancellation
- A rental was partially used and returned early under agreed conditions
The amount refunded will be determined by management based on work completed or time elapsed.
5. Refund Request Process
To submit a refund request, the customer must provide:
- Original Transaction ID
- Proof of payment (screenshot or receipt)
- Clear reason for the refund request
- Contact information for follow-up
Refund requests should be submitted via email or WhatsApp to the Company. Processing time is 7–14 business days after approval.
6. Fraud Prevention
False refund claims may result in:
- Immediate denial of the request
- Restriction or suspension of account access
- Legal action under applicable Liberian law
