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Payment Policy
Thyword Thypeople Group of Companies · All Transactions
1. Accepted Payment Methods
We accept the following payment methods:
- MTN Mobile Money
- Orange Money
- PayPal / Card (online portal)
- Bank Transfer
- Approved cash payments at authorized branches
2. Payment Verification
Payments are NOT considered valid until:
- A Transaction ID is submitted through our payment confirmation system
- The payment has been reviewed and verified by Company finance staff
Submitting a payment confirmation form does not guarantee immediate service activation.
3. Customer Liability
Customers are fully responsible for:
- Entering correct payment details before sending
- Sending payments only to Company-authorized numbers and accounts
- Retaining all receipts and transaction records
The Company is NOT responsible for:
- Incorrect transfers made by the customer
- Third-party payment processor errors
- Delays caused by mobile money network issues
4. Fraud Detection
We actively monitor all submissions for:
- Duplicate transaction IDs
- Suspicious or repeated submission behavior
- Incomplete or unverifiable confirmations
Flagged payments may be delayed, rejected, or referred for investigation. False submissions may result in account restrictions and legal action.
5. Deposits
Deposits may be required to secure bookings, rentals, or project slots. Deposits:
- Must be verified before the booking is confirmed
- May be non-refundable depending on the contract terms
- Are applied toward the total balance due
6. Non-Payment Consequences
Failure to complete payment may result in:
- Suspension or cancellation of services
- Cancellation of bookings without notice
- Legal recovery actions for outstanding balances
